Question 1

Why does Evolved Technology Group recommend Zoho CRM over Salesforce?

Accepted Answer

Zoho CRM provides the same enterprise features as Salesforce at 49% lower cost ($450/month vs $875/month for 5 users in CAD). You get AI-powered features included (not paid add-ons), unlimited custom modules (vs Salesforce's limitations), and 2-4 week implementation (vs 12-16 weeks). Most importantly, Zoho doesn't force price increases every year like Salesforce's 7.5% annual hikes.

Question 2

How much does CRM implementation cost in Canada?

Accepted Answer

Zoho CRM licensing starts at $450 CAD/month for 5 users (billed annually). Implementation starts at $2,500 CAD and increases based on complexity, integrations needed, and data migration requirements. Our industry-specific IP templates reduce consulting hours by 40-60 hours compared to starting from scratch, keeping costs lower than traditional implementations. We provide fixed-price quotes after a discovery assessment.

Question 3

How long does CRM implementation take?

Accepted Answer

With our Evolved360 industry-specific IP templates, CRM implementation takes 2-4 weeks from kickoff to go-live. This is 500% faster than typical implementations (which take 8-12 weeks) because we start with 80% pre-configured for your industry. We handle discovery, data migration, training, and integration in parallel phases to accelerate deployment without cutting corners.

Question 4

What's included in Evolved360 CRM support?

Accepted Answer

CRM support includes user training, technical troubleshooting, system optimization, report building, workflow automation, integration management, and strategic guidance. Support is delivered through your dedicated IT Strategy Advisor who coordinates with our CRM specialists. Standard support is business hours (M-F 9-5 EST) with optional 24/7 coverage for critical issues. Monthly retainers start at $500 CAD/month.

Question 5

Can you migrate data from our existing CRM?

Accepted Answer

Yes, we migrate data from any CRM system including Salesforce, HubSpot, Microsoft Dynamics 365, SugarCRM, Pipedrive, and custom databases. Our migration process includes data cleanup, deduplication, mapping validation, test imports, and post-migration verification. We maintain full data integrity and ensure zero downtime during cutover. Migration is typically completed within the 2-4 week implementation timeline.

Question 6

Does Zoho CRM integrate with our other business systems?

Accepted Answer

Yes, Zoho CRM integrates with 1,000+ applications including Microsoft 365, Google Workspace, QuickBooks, Xero, Slack, Teams, Mailchimp, and most accounting/ERP systems. Our Evolved360 ecosystem means we handle integrations across all your systems—CRM, ERP, VoIP, marketing automation—ensuring everything works together. Custom API integrations are available for specialized systems.

Question 7

What industries are your CRM IP templates designed for?

Accepted Answer

We have pre-built CRM templates for manufacturing and distribution (with quote-to-cash workflows), healthcare and medical practices (PHIPA-compliant patient management), professional services including legal and accounting (matter/project tracking), and financial services (compliance and client lifecycle management). Each template includes industry-specific fields, workflows, automations, and reports that typically save 40-60 hours of consulting time.

Question 8

Is Zoho CRM secure and compliant for Canadian businesses?

Accepted Answer

Yes, Zoho CRM meets Canadian compliance requirements including PIPEDA (privacy), SOC 2 Type II (security controls), ISO 27001 (information security), and GDPR. Data can be stored in Canadian data centers, encryption is standard, and role-based access controls protect sensitive information. For healthcare clients, we configure additional controls to meet PHIPA requirements.

Question 9

What's the difference between Zoho CRM and SugarCRM?

Accepted Answer

We implement both Zoho CRM and SugarCRM depending on your needs. Zoho is better for most businesses: lower cost, faster implementation, better AI features, and easier to use. SugarCRM is preferred when you need extreme customization, open-source flexibility, or have very unique industry requirements. Zoho is our default recommendation for 90% of clients due to better value and faster ROI.

Question 10

Can Zoho CRM handle complex B2B sales processes?

Accepted Answer

Absolutely. Zoho CRM's Blueprint feature lets us design multi-stage sales processes with conditional logic, required approvals, automated tasks, and stage-specific fields. We've implemented complex B2B processes including multi-stakeholder deals, contract approval workflows, multi-year subscriptions, and territory management for distributed sales teams. Enterprise features like custom modules and advanced workflows are included—not paid add-ons.

Feature	Zoho CRM	HubSpot	Salesforce	Dynamics 365
Standard Plan (5 users/mo)	$450	$750	$875	$700
AI Included		Paid Add-on	Paid Add-on	Paid Add-on
Implementation Time	2-4 weeks	8-12 weeks	12-16 weeks	10-14 weeks
Custom Modules	Unlimited	10 max	Limited	Limited
Process Automation		Basic

Evolved360 CRM

Our CRM Services

CRM Implementation & Optimization

CRM Strategy & Planning

Customer Relationship Automation

Sales Force Automation

Lead Generation & Nurturing

Customer Experience Optimization

Why We Build on Zoho CRM

Zoho CRM: The Smart Choice

Our Industry IP Templates

How Zoho Stacks Up Against the Competition

Compare Zoho to Other CRMs

vs HubSpot

vs Salesforce

vs Dynamics 365

vs Creatio

CRM Platforms We Specialize In

Zoho CRM

SugarCRM

Why Choose Evolved360 CRM?

CRM Questions Answered